<div dir="ltr">Hi Adam,<div><br></div><div>In the installer directory, there should be a &quot;base_tmp&quot; directory with some log files. Can you send me those log files? They will show the actual error.</div><div><br clear="all"><div><div dir="ltr" class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div><div>--</div><div><span style="font-size:12.8000001907349px">Billy K. Poon</span><br></div></div><div>Research Scientist, Molecular Biophysics and Integrated Bioimaging</div><div>Lawrence Berkeley National Laboratory</div><div>1 Cyclotron Road, M/S 33R0345</div><div>Berkeley, CA 94720</div><div>Fax: (510) 486-5909</div><div>Web: <a href="https://phenix-online.org" target="_blank">https://phenix-online.org</a></div></div></div></div></div></div></div></div></div></div><br></div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Thu, Dec 2, 2021 at 12:11 PM Pavel Afonine &lt;<a href="mailto:pafonine@lbl.gov">pafonine@lbl.gov</a>&gt; wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-style:solid;border-left-color:rgb(204,204,204);padding-left:1ex">
  
    
  
  <div>
    <p>Hi,</p>
    <p>try latest version:</p>
    <p><a href="https://phenix-online.org/download/nightly_builds.cgi" target="_blank">https://phenix-online.org/download/nightly_builds.cgi</a></p>
    <p>Pavel<br>
    </p>
    <div>On 11/30/21 18:10, <a href="mailto:princeadam@163.com" target="_blank">princeadam@163.com</a>
      wrote:<br>
    </div>
    <blockquote type="cite">
      
      <div style="line-height:1.7;color:rgb(0,0,0);font-size:14px;font-family:Arial">
        <p style="margin:0px"><br>
        </p>
        <div id="gmail-m_263479399870034445isForwardContent">
          <div style="line-height:1.7;color:rgb(0,0,0);font-size:14px;font-family:Arial">
            <div style="line-height:1.7">
              <p style="color:rgb(0,0,0);font-family:Arial;font-size:14px;margin:0px"><span style="font-size:16px">Dear all</span></p>
              <p style="color:rgb(0,0,0);font-family:Arial;font-size:14px;margin:0px"><span style="font-size:16px">I tried to install Phenix on my virtual
                  machine(Ubuntu) in win11. And got the following error
                  message.</span></p>
              <p style="color:rgb(0,0,0);font-family:Arial;font-size:14px;margin:0px"><br>
              </p>
              <p><span style="color:rgb(221,64,50)">==========================================================================</span><u></u><u></u></p>
              <p><span style="color:rgb(221,64,50)">                          Phenix
                  Installation</span><u></u><u></u></p>
              <p><u></u><span style="color:rgb(221,64,50)"> </span><u></u></p>
              <p><span style="color:rgb(221,64,50)">                          version:
                  1.19.2-4158</span><u></u><u></u></p>
              <p><span style="color:rgb(221,64,50)">                    
                  machine type: intel-linux-2.6-x86_64</span><u></u><u></u></p>
              <p><span style="color:rgb(221,64,50)">                      
                  OS version: 5.11.0-40-generic</span><u></u><u></u></p>
              <p><span style="color:rgb(221,64,50)">                     
                  destination: /usr/local/phenix-1.19.2-4158</span><u></u><u></u></p>
              <p><span style="color:rgb(221,64,50)">                 
                  # of processors: 1</span><u></u><u></u></p>
              <p><span style="color:rgb(221,64,50)">   
=========================================================================</span><u></u><u></u></p>
              <p><span style="color:rgb(221,64,50)">    </span><u></u><u></u></p>
              <p><span style="color:rgb(221,64,50)">Configuring Phenix components...</span><u></u><u></u></p>
              <p><span style="color:rgb(221,64,50)">Traceback (most recent call last):</span><u></u><u></u></p>
              <p><span style="color:rgb(221,64,50)">  File
                  &quot;./bin/install.py&quot;, line 245, in &lt;module&gt;</span><u></u><u></u></p>
              <p><span style="color:rgb(221,64,50)">   
                  installer(sys.argv[1:]).install()</span><u></u><u></u></p>
              <p><span style="color:rgb(221,64,50)">  File
&quot;/media/sf_Virtual_Shared_Folder/phenix-installer-1.19.2-4158-intel-linux-2.6-x86_64-centos6/lib/libtbx/auto_build/install_distribution.py&quot;,
                  line 200, in install</span><u></u><u></u></p>
              <p><span style="color:rgb(221,64,50)">   
                  self.install_from_binary()</span><u></u><u></u></p>
              <p><span style="color:rgb(221,64,50)">  File
&quot;/media/sf_Virtual_Shared_Folder/phenix-installer-1.19.2-4158-intel-linux-2.6-x86_64-centos6/lib/libtbx/auto_build/install_distribution.py&quot;,
                  line 349, in install_from_binary</span><u></u><u></u></p>
              <p><span style="color:rgb(221,64,50)">   
                  self.reconfigure(log=log)</span><u></u><u></u></p>
              <p><span style="color:rgb(221,64,50)">  File
&quot;/media/sf_Virtual_Shared_Folder/phenix-installer-1.19.2-4158-intel-linux-2.6-x86_64-centos6/lib/libtbx/auto_build/install_distribution.py&quot;,
                  line 431, in reconfigure</span><u></u><u></u></p>
              <p><span style="color:rgb(221,64,50)">   
                  call(args=args, log=log, verbose=self.options.verbose)</span><u></u><u></u></p>
              <p><span style="color:rgb(221,64,50)">  File
&quot;/media/sf_Virtual_Shared_Folder/phenix-installer-1.19.2-4158-intel-linux-2.6-x86_64-centos6/lib/libtbx/auto_build/installer_utils.py&quot;,
                  line 55, in call</span><u></u><u></u></p>
              <p><span style="color:rgb(221,64,50)">    raise
                  RuntimeError(&quot;Call to &amp;apos;%s&amp;apos; failed
                  with exit code
                  %d&quot; % (args, rc))</span><u></u><u></u></p>
              <p style="margin:0px">
              </p>
              <p style="margin-bottom:14.15pt"><span style="color:rgb(221,64,50)">RuntimeError: Call to
&amp;apos;/usr/local/phenix-1.19.2-4158/conda_base/bin/python
/usr/local/phenix-1.19.2-4158/modules/cctbx_project/libtbx/configure.py
                  --current_working_directory
                  /usr/local/phenix-1.19.2-4158/build
                  --command_version_suffix 1.19.2-4158 phenix phaser
                  solve_resolve labelit dials
                  xia2 iota prime amber_adaptbx --use_conda&amp;apos;
                  failed with exit code 127</span><u></u><u></u></p>
              <p style="color:rgb(0,0,0);font-family:Arial;font-size:14px;margin:0px"><br>
              </p>
              <p style="color:rgb(0,0,0);font-family:Arial;font-size:14px;margin:0px"><br>
              </p>
              <p style="color:rgb(0,0,0);font-family:Arial;font-size:14px;margin:0px"><br>
              </p>
              <p style="margin:0px"><span style="font-size:16px">I
                  searched phenixbb, and got the similar information
                  from </span><font color="#0000ee"><span style="font-size:16px"><u><a href="http://www.phenix-online.org/pipermail/phenixbb/2015-November/022456.html" target="_blank">http://www.phenix-online.org/pipermail/phenixbb/2015-November/022456.html</a></u></span></font></p>
              <p style="color:rgb(0,0,0);font-family:Arial;font-size:14px;margin:0px"><span style="font-size:16px">It&#39;s a pity , that the answer was not suiable
                  for me.</span></p>
              <p style="color:rgb(0,0,0);font-family:Arial;font-size:14px;margin:0px"><span style="font-size:16px">I have root access to write to usr/local. And
                  under /usr/local/phenix-1.19.2-4158 , I can see four
                  folders:build, conda_base, doc, modules.</span></p>
              <p style="color:rgb(0,0,0);font-family:Arial;font-size:14px;margin:0px"><span style="font-size:16px">Any one has suggestions?</span></p>
              <p style="color:rgb(0,0,0);font-family:Arial;font-size:14px;margin:0px"><br>
              </p>
              <p style="color:rgb(0,0,0);font-family:Arial;font-size:14px;margin:0px"><span style="font-size:16px">all the best</span></p>
              <p style="color:rgb(0,0,0);font-family:Arial;font-size:14px;margin:0px"><span style="font-size:16px">Adam</span></p>
              <p style="color:rgb(0,0,0);font-family:Arial;font-size:14px;margin:0px"><br>
              </p>
            </div>
          </div>
        </div>
      </div>
      <br>
      <fieldset></fieldset>
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