Hello Edna,
I am in the same boat, I had similar B-factor=0 problem with phenix.refine ver. 1.8_1069. Apparently, it was a bug in that specific version of PHENIX, which was fixed subsequently in later versions. Almost more than a year after PDB deposition to RCSB database, RCSB annotators found the issue and requested to send revised PDB with properly refined B-factors. The simplest solution is to refine the structure with latest official stable PHENIX version 1.8.4-1496, that takes care for the problem.
Hope this helps!
Best,
Anshul
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