I've just been trying to fix the same problem on an Ubuntu 22.04 LTS machine.  This is quite old, and has been updated several times from Ubuntu 16.04. Newer machines with a fresh 22.04 installation don't seem to have the same problem.

I tried fiddling with locales, which didn't help.

As far as I can tell, it seems to be related to the display of citations on the splash screen.

Regards,

Chris

--

Chris Richardson | Scientific Computing - Division of Structural Biology

The Institute of Cancer Research | 237 Fulham Road, London SW3 6JB

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From: [email protected] <[email protected]>
Sent: 26 August 2024 12:41
To: [email protected] <[email protected]>
Subject: [phenixbb] problem launching Phenix 1.21.1-5286 under Debian 12 Linux
 
CAUTION: This email originated from outside of the ICR. Do not click links or open attachments unless you recognize the sender's email address and know the content is safe.


Hi,

I'm having problems running the current Phenix release (1.21.1-5286, but also earlier versions) on a fresh setup of Debian GNU/Linux 12 (bookworm, kernel  6.1.0-23-amd64). Phenix binaries have been installed on an NFS share ("hd1"), hostname is "phe". This is the error output:

-----------------------------

phe:~> source /hd1/SOFT64/phenix-1.21.1-5286/phenix_env.csh
phe:~> phenix
Gtk-Message: 13:29:49.433: Failed to load module "canberra-gtk-module"
Error in sys.excepthook:
Traceback (most recent call last):
  File "/nfs/hd1/SOFT64/phenix-1.21.1-5286/modules/phenix/wxGUI2/App.py", line 961, in _excepthook
    Error.show_exception_dialog(type, value, traceback)
  File "/nfs/hd1/SOFT64/phenix-1.21.1-5286/modules/phenix/wxGUI2/Error.py", line 76, in show_exception_dialog
    if (app.bug_timer.IsRunning() is False):
AttributeError: 'PhenixApp' object has no attribute 'bug_timer'

Original exception was:
Traceback (most recent call last):
  File "/nfs/hd1/SOFT64/phenix-1.21.1-5286/build/../modules/phenix/wxGUI2/command_line/main.py", line 34, in <module>
    run(sys.argv[1:])
  File "/nfs/hd1/SOFT64/phenix-1.21.1-5286/build/../modules/phenix/wxGUI2/command_line/main.py", line 28, in run
    wxapp = App.PhenixApp(args)
  File "/nfs/hd1/SOFT64/phenix-1.21.1-5286/modules/phenix/wxGUI2/App.py", line 84, in __init__
    wx.App.__init__(self, 0)
  File "/nfs/hd1/SOFT64/phenix-1.21.1-5286/conda_base/lib/python2.7/site-packages/wx-3.0-gtk2/wx/_core.py", line 8628, in __init__
    self._BootstrapApp()
  File "/nfs/hd1/SOFT64/phenix-1.21.1-5286/conda_base/lib/python2.7/site-packages/wx-3.0-gtk2/wx/_core.py", line 8196, in _BootstrapApp
    return _core_.PyApp__BootstrapApp(*args, **kwargs)
  File "/nfs/hd1/SOFT64/phenix-1.21.1-5286/modules/phenix/wxGUI2/App.py", line 118, in OnInit
    show_splash_screen(timeout=2000)
  File "/nfs/hd1/SOFT64/phenix-1.21.1-5286/modules/phenix/wxGUI2/App.py", line 1015, in show_splash_screen
    dlg,-1,citations.format_citation(citations.citations_db.get("phenix")))
  File "/nfs/hd1/SOFT64/phenix-1.21.1-5286/conda_base/lib/python2.7/site-packages/wx-3.0-gtk2/wx/_controls.py", line 997, in __init__
    _controls_.StaticText_swiginit(self,_controls_.new_StaticText(*args, **kwargs))
UnicodeDecodeError: 'ascii' codec can't decode byte 0xc3 in position 40: ordinal not in range(128)

--------------------
Phenix does not run.

The ""canberra-gtk-module" was missing first, but installing it did not prevent the error.
Any hint what could be wrong?

Thanks,
Christoph
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